PRIVACY POLICY
Last Updated: 13-10-2025
This PRIVACY POLICY (“Policy”) explains how BETWEEN US STORY LAB PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit, register on, or use https://andbetweenus.com/ (“website/app”, “service”).
By accessing our services or sharing information with us, you consent to the practices described in this Policy.
We reserve the right to modify this Policy at any time. To remain updated with the latest changes, please check this page periodically.
ABOUT US
We are a creative enterprise focused on helping individuals, couples, families, and brands express, preserve and share their authentic stories. Our services include:
- Creative storytelling
- Podcast & audio production
- Media & video production
- Workshops & narrative experiences
- Digital platforms & archives
- Brand collaborations & community engagement
This Privacy Policy explains how we collect, process, and safeguard personal data in accordance with applicable Indian laws including the DPDP Act, 2023.
https://andbetweenus.com/ is owned and operated by BETWEEN US STORY LAB PRIVATE LIMITED, registered under the Companies Act, 2013 with its office at:
WeWork, 6th Floor LH, Business Park, RD Andheri, Mumbai – 400072, Maharashtra, India.
WHAT INFORMATION WE COLLECT
1. Contact Information
- Name, date of birth, age, gender, and personal identifiers
- Email address, mobile number, alternate contacts
- Complete postal address
- IP address, device details, browser type, OS, geolocation (when needed)
- KYC documents (Aadhaar, PAN, Passport, Driving License, etc.)
- Consent preferences for communications
- Creative content shared with us: stories, manuscripts, audio, video, workshop materials
2. Demographic Information
Information voluntarily shared by you, including survey responses and profile preferences.
3. Story, Creative & Audio-Visual Data
This includes narratives, recordings, photographs, video sessions, and material shared during workshops, podcasts, or story creation activities.
We only use or share such content with your explicit consent.
4. Payment & Financial Information
- Billing address, payment method, UPI/transaction IDs
- Details required to process payments via third-party gateways (e.g., RazorPay, UPI providers)
5. Technical Data & Analytics
Information such as:
- IP address, device type, OS
- Duration of visit, pages viewed, referral source
- Cookies, web beacons, Google Analytics
How We Collect Information
- Directly from you: When you register, enquire, interact, or submit content.
- Automatically: Through cookies, analytics tools, and session tracking.
- From third parties: For example, if you log in via social media integrations.
USE OF YOUR PERSONAL INFORMATION
- To contact you and deliver our services
- To respond to queries or participation requests
- To personalize your experience
- To analyze site trends and improve services
- To enhance security of our website/app
- For marketing and promotional communications
- To send service updates, reminders, and notifications
- To create personalized storybooks, podcasts, videos, workshops
- To comply with lawful obligations under DPDP Act, 2023 and IT Act, 2000
We use your information as otherwise permitted by law.
SECURITY & DATA STORAGE
Your data is stored securely using cloud-based systems such as AWS, Firebase, and Microsoft SQL. We implement strict physical, electronic, and administrative measures to protect your information.
Despite best efforts, no system is fully secure. By using our website/app, you acknowledge and accept this risk.
We retain your data for as long as necessary to:
- Provide and support the services
- Comply with legal and regulatory obligations
- Maintain accurate business and financial records
SHARING OF INFORMATION WITH THIRD PARTIES
- Service Providers: Vendors, SMS providers, payment gateways (RazorPay, UPI), marketing partners, freelancers.
- Cloud Storage Providers: AWS, Firebase, Microsoft SQL for secure hosting.
- Business Partners: Third-party collaborators and aggregators.
- Legal Compliance: Government or regulatory requests, court orders, subpoenas.
- Business Transfers: In mergers, acquisitions, or restructuring, customer data may be transferred.
EMAIL OPT-OUT
You may opt out of marketing emails by writing to: [Insert Email ID]
Processing your request may take up to 10 days.
Transactional communications will continue even after opt-out.
RIGHTS OF DATA PRINCIPALS (DPDP Act, 2023)
You have the right to:
- Access and obtain a copy of your personal data
- Correct or update your information
- Withdraw consent to processing
- Request erasure or restriction of processing
- Data portability
- Lodge a grievance with our Grievance Officer
THIRD-PARTY SITES
Our website/app may contain links to external sites. We do not control or endorse their privacy practices. Please review their respective Privacy Policies.
GRIEVANCE OFFICER & DATA PROTECTION COMPLAINT PROCESS
In accordance with DPDP Act, 2023 and IT Act, 2000, the following Grievance Officer is appointed to address personal data concerns:
Grievance Officer Details:
Name: [Mr./Ms. – Director]
Address: [Company Registered Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Complaint Procedure
- Submission: Submit your complaint via email or written letter.
- Acknowledgment: You will receive a confirmation within 7 days.
- Resolution: Complaint will be resolved within 30 days unless extended with justification.
- Escalation: If unresolved, you may file a complaint with the Data Protection Authority of India.
UPDATES TO THIS POLICY
This Privacy Policy was last updated on 25th Oct 2025. We may update it periodically and will post changes on our website/app.
JURISDICTION
Your use of this website/app and any dispute arising from it is governed by the laws of India. Courts located in Maharashtra shall have exclusive jurisdiction.